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1 - Questions about shopping at Home AV Direct FAQ

We have set out our answers to the most frequently asked questions below. If you cannot find the information you need, please contact us.

1) - Questions about shopping at Home AV Direct

 

2) - Questions about contact & products

3) - Questions about payment

4) - Questions about delivery

 

5) - I am having problems using the site

 

6) - I have just placed my order

7) - I have received my order

 

8) - Terms and conditions

9) - Privacy policy

10) - Alternative Payment Methods

 

1 Questions about shopping at Home AV Direct

> How do I start shopping at Home AV Direct

Welcome to Home AV Direct. Shopping at Home AV Direct is easy and simple. The following guidelines have been provided to help you shop online.

The top of the site contains the key areas of the site.  Click on any one of these sections to begin your shopping experience.  For example, click on subwoofers.  You will be taken to subwoofers main page and here you will see the main product categories and any offers available. To view coaxial speakers, simply click on this subcategory.  You will then be taken to the product list page, which displays all coaxial speakers.

The menu on the left hand side is designed to help point you to the right section and hopefully make enjoyable your shopping experience at Home AV Direct.  Click on a picture to go to the product detail page, where you can find further information about the product.  Review the product's features, enter the number of items you want in the 'Quantity' field and then click on 'Add to Cart' to buy that item.  To go back to the previous page you were on, click on the 'back' button on the left hand side.  Or you can continue to navigate the site by clicking on other sections of the left hand menu.

To view your basket at any time whilst shopping at Home AV Direct, simply click on the 'shopping cart' link at the top right corner of your screen.

 

> How do I find what I'm looking for

There are various ways to find what you are looking for:

  • Browse the catalog using the "Categories" menu on the left
  • Use the "Search" feature to quickly find what you are looking for
  • Check our bestseller list, specials, new products, featured products or browse by manufacturer

 

> Read all about products before I buy

  • Read our detailed product descriptions
  • Check out our very competitive prices
  • Check what the related products and accessories are
  • Check what other customers bought with the product you are interested in
  • See what our other customers say with reviews

 

> Select my products to buy

  • Click the "Add to Shopping Cart" button to save your selected item for later purchasing. Your basket contents will be saved as long as you continue to browse our site. If you log in by clicking "My Account", you can save your basket contents indefinitely and come back later to make your decision.
  • When you are ready, click the "Checkout" button

 

> How do I buy products

  • If you've ordered from us before you can sign in using your e-mail address and password
  • You can login and pay with either Amazon or Paypal at the checkout and login pages
  • If you're a new customer, simply click on the "Continue" button and then complete the form with your details
  • You can pay online by credit card or debit cards such as Switch or Solo
  • Goods can only be shipped to the registered card-holder's address.
  • Certain orders may also required further ID faxed or emailed to us. This is to protect the customer and ourselves from internet fraud. This will be the case for all large purchases
  • Overseas orders in most cases will require further ID
  • Alternatively you can choose to pay by phoning your card details through to us, or arrange to have us call you. If you prefer to do this, please just use the shopping cart as normal and then proceed to checkout, where you will find an option for phoning through your details.
  • Choose your preferred payment method and click "Continue"
  • Check your order details
  • Click the "Confirm your order" button to finalise the transaction

 

> Tax - what will I be taxed

All prices shown on our website include VAT (Value added tax).

 

> Get it - how will the goods arrive

  • We will send you an e-mail confirming your order.
  • You can check the status of your order at any time by clicking on "My Account" at the top right of every page.
  • We will send you another e-mail when we are processing your order.
  • We will send you another e-mail when your items have been shipped from our warehouse.

Ready to start shopping? Visit our Welcome Page

Need more help? Do not hesitate to contact us