COVID-19 Update: Please Click here for details.

Help / FAQ Problems

We have set out our answers to the most frequently asked questions below. If you cannot find the information you need, please contact us.

1) - Questions about shopping at Home AV Direct

 

2) - Questions about contact & products

3) - Questions about payment

4) - Questions about delivery

 

5) - I am having problems using the site

 

6) - I have just placed my order

7) - I have received my order

 

8) - Terms and conditions

9) - Privacy policy

10) - Alternative Payment Methods

 

5 I am having problems using the site

> My login details/password don't work

Click on my account at top of the page. This will take you to the login page, where you can click on "Forgotten your password? Click here". You will find this link below the password section. Enter your email address that you registered with and click the "Get New Password" button. The system will automatically send you a new password to the email address that you gave when you registered.

Please note that by resetting your password, any payment information you have saved with us will be deleted. 

If you forgot which email address you had used or are having problems please contact us.

 

> Supported browsers & requirements

To shop online with Home AV Direct, we support the use of any of the following browsers:

  1. Internet Explorer 6 and upwards (on XP/Vista)
  2. Firefox 2 and upwards
  3. Secondary browsers include:
    • Safari
    • Konqueror
    • Opera

To take full advantage of all of our new features, you must enable Javascript and accept cookies in your browser when shopping on our site.

 

What is a cookie?

A cookie is a small piece of information that a website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. We use cookies to allow you to customize certain aspects of the site and to measure overall traffic patterns on our site. Cookies served by us do not gather demographic information about our users. If you choose not to accept cookies you will not be able to use this website.

 

Follow the steps below to enable Javascript in your browser:

Internet Explorer 6 & 7

  • From the Internet Explorer Tools menu, click on Internet Options
  • Click on the Security tab from the Internet Options window
  • Click on the Internet globe symbol
  • Click the Custom Level button to open the Security Settings-Internet Zone window
  • In the Settings list, scroll down to Scripting near the bottom
  • Click on Enable under Active Scripting
  • Click OK in Security Settings-Internet Zone window
  • Click Yes when the warning message box appears
  • Click OK to close the Internet Options window

Firefox 2 & 3

  • From the Firefox Tools menu, select Options
  • Click on Content from the Options window
  • Tick the box next to Enable JavaScript
  • Click on OK

 

Follow the steps below to accept cookies in your browser:

Internet Explorer 6 & 7

  • From the Internet Explorer Tools menu, select Internet Options
  • From the Internet Options window, click on the Privacy tab
  • Here you can adjust the scrolling button on the left (underneath the Settings section) to set your cookie status to 'Medium-High'
  • Once selected, click on the OK button.

Firefox 2 & 3

  • From the Firefox Tools menu, select Options
  • From the Options window, click on the Privacy icon
  • From here, you can tick 'Accept cookies from sites' & 'Accept third-party cookies'
  • Then from the Cookies section, select 'they expire' from the drop down list next to 'Keep until'
  • Click on OK

Note: there is a description against each setting to tell you exactly the level of cookie acceptance.

 

> Other problems with the website

If you are having any other issues with the website, please select the feedback department on the contact us page. It is very helpful for us if you provide the following information:

  • Your operating system (eg Windows XP, Mac OS 9.0)
  • Internet browser (Internet Explorer 6, Firefox 1.0.4)
  • The URL of the page you had the issue (e.g. http://homeavdirect.co.uk/shop/home.html)
  • When the problem occurred (date/time)
  • Any error message you saw (please copy and paste the message)

 

> What is a cookie?

A cookie is a small piece of information that a website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. We use cookies to allow you to customize certain aspects of the site and to measure overall traffic patterns on our site. Cookies served by us do not gather demographic information about our users. If you choose not to accept cookies you will not be able to use this website.