We have set out our answers to the most frequently asked questions below. If you cannot find the information you need, please contact us.

> How will you send my order?

We ship to addresses within the UK using Royal Mail and DPD couriers.

> How much is your delivery charge?

Standard 2-3 working day delivery is FREE on all orders to mainland UK. Next working day courier service is available on all orders for a small fee of £4.99. On some items, this is also provided for FREE to mainland UK. 

For orders to UK Non-mainland (including Scottish Highlands) and International destinations, there will be an additional charge at checkout. Please see below for more information.

> How long will it take for my order to arrive?

Depending on the delivery service you choose, delivery usually takes between 1-3 working days to mainland UK from the moment we despatch your order. Orders to UK non-mainland and international destinations can take longer.

> When will you despatch my order?

Orders placed before 3pm are processed and despatched the same day (excluding bank holidays and weekends). Orders placed on weekends will be processed and despatched the following working day.

*Please note that international orders may require extra checks before we are able to despatch your order so timescales may vary.

> Can I track my delivery?

Yes - Order tracking is offered as standard on all items, whether they are shipped via DPD or Royal Mail. You will receive your tracking information via email once we have despatched your order. 

> UK Non-mainland and International destinations.

Due to the UK leaving the EU, some of our delivery partners have changed the way we ship to international and offshore destinations. This means that for the time being we are unable to ship items to these locations.

We are still accepting orders to these destinations however delivery times and prices are not final. We will confirm via email once we know more from our delivery partner.

Shipping for all items to UK Non-Mainland and International destinations will incur a charge at checkout. This charge is not final and we need to charge for additional postage if required.

Shipping to international destinations may require further security checks and I.D. may need to be provided by the cardholder. We reserve the right to cancel any orders where you are do not pass our security checks or do not pay for appropriate postage.

Please note that we are unable to ship some items outside the UK. To avoid any disapointment please contact us before making your order.

> What do you class as UK Non-mainland?

Rep. Ireland, N. Ireland, Channel Islands, Jersey, Guernsey, Isle of Wight, Isle of Man and Scottish Highlands. If you are unsure whether your address is classed as UK Non-mainland please feel free to contact us and an advisor will be happy to help.