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Pioneer VSX-534 5.2 Channel AV Receiver + Dali Spektor 2 5.1 Speaker Package - White

✓ 2 Year Warranty included
✓ Authorised UK Dealer
✓ FREE Next Working Day Courier Service to mainland UK

Pioneer VSX-534 5.2 Channel AV Receiver

The VSX-534 comes in a user-friendly new design, with 12 % slimmer size than the previous model for easy installation, 4K indicator, and Personal Preset and Bluetooth® Input buttons on the front panel. Immerse in enveloping sound with Dolby Atmos® and DTS:X® audio formats. Or even without height or surround speakers, you can still enjoy virtual 3D surround effect with Dolby Atmos Height Virtualizer* and DTS Virtual:X. The AV receiver is compatible with Ultra HD, HDR10, HLG, and Dolby Vision™ with support for HDCP 2.2, so you can fully appreciate premium content such as 4K videos.

Dali Spektor 2 5.1 Speaker Package

Whilst still being a compact speaker, the SPEKTOR 2’s larger inner volume delivers extra bass performance. The increased surface areas of the 5¼” woofer and 25 mm soft dome tweeter increases the overall sound pressure levels, making this the perfect choice for larger rooms that still require a compact speaker.

Taking centre stage, the SPEKTOR VOKAL delivers clarity and depth to any movie. The two 4½” woofers and 25 mm soft dome are setup to match perfectly with any of the three models in the SPEKTOR series.

Unlike some subwoofers the DALI SUB C-8 D has been engineered to perform equally well on both music and movies. It is very important to DALI that a subwoofer can render a performance true to the input signal. Therefore a DALI subwoofer is everything but a ‘boombox’.

 

From £1,499.00 Regular Price £1,504.00

To £1,565.00 Regular Price £1,570.22

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Pioneer VSX-534 5.2 Channel AV Receiver + Dali Spektor 2 5.1 Speaker Package - White
Pioneer VSX-534 5.2 Channel AV Receiver + Dali Spektor 2 5.1 Speaker Package - White

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£1,499.00

Summary

     

    Pioneer VSX-534 5.2 Channel AV Receiver

     

    DOLBY ATMOS/DOLBY SURROUND UPMIXING

    The VSX-534 is compatible with 3.1.2ch configuration of the latest cinema sound platform, Dolby Atmos®. You can reproduce object-oriented sound in smooth, curving movements, or the realistic three-dimensional movement overhead by the top speakers. Other audio codecs such as PCM and DSD can be upmixed using Dolby Surround for enjoying 3D surround sound.

     

    DTS:X/DTS NEURAL:X UPMIXING

    DTS:X is the next-generation audio codec from DTS that leverages object-based audio to enable new immersive and interactive audio experiences. Since DTS:X can automatically adapt the audio to the existing channels and speaker system, no specific speaker layout is required. Experience an immersive soundscape with incredibly rich and life-like audio. Other audio codecs such as PCM and DSD can be upmixed using DTS Neural:X for enjoying 3D surround sound.

     

    DOLBY ATMOS HEIGHT VIRTUALIZATION*

    When playing any Dolby format, engaging the Dolby Atmos Height Virtualizer enables a more immersive listening experience, creating a virtual surround and height effect from traditional speaker layouts without employing additional surround or height speakers. * Function available with future firmware update

     

    DTS VIRTUAL:X

    With DTS Virtual:X, you can enjoy a three-dimensional immersive sound similar to DTS:X, without the need of height or rear speakers. The technology supports 2 to 7.1.4-channel input source, for delivery on 2 to 5.1-channel speaker layout. DTS Virtual:X works with all DTS codecs, including DTS:X.

     

     

    NEXT GENERATION VIDEO STANDARD READY

    The VSX-534 supports pass-through for HDR10, HLG (Hybrid Log-Gamma), and Dolby Vision signals. By connecting a compatible source device, you can enjoy these latest video standards on a compatible display. What’s more, all HDMI terminals support 4K (60p/4:4:4/24-bit), Wide Colour Gamut (BT.2020), and HDCP 2.2, so you will have no problem when upgrading to new devices, and can also enjoy premium content such as 4K videos with digital copy protection.

     

    MCACC AUTO ROOM TUNING

    Create the optimum acoustic environment with Pioneer’s MCACC (Multi-Channel Acoustic Calibration System), developed with the expertise of professional recording studios. With the custom microphone, the system automatically compensates for differences in speaker size, level and distance, and equalises response.

     

    ZONE B OUTPUT FOR WIRELESS HEADPHONES

    The VSX-534 is equipped with Zone B audio output terminals for expanding the Main Zone sound by connecting your wireless headphone dock. You can listen to the sound playing in the living room via wireless headphones.

     

    BUILT-IN BLUETOOTH WIRELESS TECHNOLOGY

    Stream songs from compatible devices with the built-in Bluetooth® Wireless Technology (ver. 4.2 + LE). The VSX-934 features A2DP/AVRCP profiles, with support for SBC/AAC codecs. By pressing the Bluetooth button on the front panel, you can directly start up the BT function, even when the unit is in standby.

     

     

     

    Dali Spektor 2 5.1 Speaker Package

    Dali Spektor 2 BookShelf Speakers 

    "The Spektor 2s are excellent speakers, combining Dali’s traditional strengths with a generous dose of entertainment."

     

    The DALI SPEKTOR 2 packs a larger inner volume than the SPEKTOR 1 and thereby delivers an extra bass performance. Getting this much Hi-Fi performance from a speaker in this price range not only took all of our experience and knowhow, but also hours and hours spent in the listening room, improving the driver and crossover designs to create the perfect audio performance.

    The compact SPEKTOR 2 - and its slightly smaller sibling SPEKTOR 1 - are ideal for wall mounting, shelf or stand positioning in combination with any compact Hi-Fi music system. The SPEKTOR 2 will also find itself at home in any surround position, helping you get that fully immersive movie experience.

    The DALI SPEKTOR 2, like all DALI loudspeakers, has been designed in accordance with our fundamental acoustic and electro-acoustic principles, and a strong belief that clarity and an authentic, honest sound reproduction will get you even closer to the full impact of a live music experience.

     

    JBL lifestyle

    WIDE DISPERSION

    DALI makes it easy to integrate your loudspeakers into any room. Both the driver materials and geometry applied in the SPEKTOR 2 have been selected to achieve a wide dispersion pattern. 

    You will experience a well-integrated sound, even when listening significantly off-axis. And, as you are often not seated directly in front of the loudspeaker when listening to music, this is important. 

    Optimizing the audio signal for off-axis distribution results in the signal reaching your ear directly and the signal reflected off the room surfaces, to have a coherent balance. This means a consistent high sound quality across a much wider listening area. At the same time, it offers greater freedom and flexibility in positioning the loudspeakers. 

    An added benefit is hugely reduced harmonic distortion and diffractions causing frequency distortion, as these will always be stronger in an on-axis response. This is also the reason why all DALI speakers are not designed for toeing-in.

     

    TWEETER

    The SPEKTOR 2 tweeter is able to render high frequencies with high accuracy. This means very short excursions, but at high speed, - or rather – with high acceleration. In other words, it features a low moving mass and a strong motor. 

    The tweeter in the SPEKTOR 2 is based on an ultra-light weight weaved fabric. Compared to most soft dome tweeters in the market, the DALI dome material is less than half the weight; 0.056 mg per mm2. 

    The beauty of the soft dome tweeter is its impressive ability to play even the lowest parts of the high frequency range without any break-ups. This is crucial when handling the all important hand-over from the woofer to the tweeter. Not having to push either the woofer or tweeter beyond what they do best results in a seamless transition and preservation of every detail in the mid-range frequencies

    JBL lifestyle
    JBL lifestyle

     

    WOOFER

    The increased surface areas of the 5¼” woofer increases the overall sound pressure levels, making this the perfect choice for larger rooms that still require a compact speaker. 

    The wood fibre cones are a DALI trademark, as well as a proven DALI technology. The SPEKTOR 2 cone membrane is crafted from a mix of fine grained paper and wood fibre pulp. This makes the cones very ridged, very light weight and the unevenness in the structure of the membrane helps minimize unwanted surface resonances. 

    Combining the well-behaving wood fibre cone with the low-loss rubber surround and spider suspension results in the reproduction of even the smallest micro-detail in the signal – unfiltered and with high accuracy. 

    The structure of the chassis was designed for optimal strength and airflow. Keeping the woofer structure strong eliminates internal vibrations and the optimised airflow around the cone area keeps movements unhindered, resulting in the ability to transform as much of the energy from the amplifier into movement. 

    The woofer used in SPEKTOR 1 is developed specifically for this speaker. Even small details like the angle of the cone and the size of the dust cap is optimized for the best possible integration, dispersion and performance

     

    Dali Spektor Vokal Centre Speaker

    Taking centre stage, the SPEKTOR VOKAL delivers clarity and depth to any movie. Getting this much Hi-Fi performance from a speaker in this price range not only took all of our experience and know-how, but also hours and hours spent in the listening room, improving the driver and crossover designs to create the perfect audio performance.

    If you are looking for an affordable center channel, the SPEKTOR VOKAL will meet your expectations. It is serving up a detailed, dynamic and powerful audio reproduction and is a perfect match with any of the three models in the SPEKTOR series: SPEKTOR 1, SPEKTOR 2 and SPEKTOR 6 speakers. No matter if you are planning to use it in a 3.1 or 5.1 surround setup in your Home Cinema.

    Like all DALI loudspeakers, the SPEKTOR VOKAL has been designed in accordance with our fundamental acoustic and electro-acoustic principles, and a strong belief that clarity and an authentic, honest sound reproduction will get you even closer to the full impact of a live concert experience.

     

     

    JBL lifestyle

    WIDE DISPERSION

    DALI makes it easy to integrate your loudspeakers into any room. Both the driver materials and geometry applied in the SPEKTOR VOKAL have been selected to achieve a wide dispersion pattern. 

    You will experience a well-integrated sound, even when listening significantly off-axis. And, as you are often not seated directly in front of the loudspeaker when listening to music, this is important. 

    Optimizing the audio signal for off-axis distribution results in the signal reaching your ear directly and the signal reflected off the room surfaces, to have a coherent balance. This means a consistent high sound quality across a much wider listening area. At the same time, it offers greater freedom and flexibility in positioning the loudspeakers. 


     

    TWEETER

    The SPEKTOR VOKAL tweeter is able to render high frequencies with high accuracy. This means very short excursions, but at high speed, - or rather – with high acceleration. In other words, it features a low moving mass and a strong motor. 

    The tweeter used in the SPEKTOR VOKAL is based on an ultra-light weight weaved fabric. Compared to most soft dome tweeters in the market, the DALI dome material is less than half the weight; 0.056 mg per mm2. 

    The beauty of the soft dome tweeter is its impressive ability to play even the lowest parts of the high frequency range without any break-ups. This is crucial when handling the all important hand-over from the woofer to the tweeter. Not having to push either the woofer or tweeter beyond what they do best results in a seamless transition and preservation of every detail in the mid-range frequencies.

     

    JBL lifestyle
     
     
    JBL lifestyle

    WOOFER

    The SPEKTOR VOKAL sound signature is build around two 4,5” woofers, which are developed specifically for this speaker. Even small details like the angle of the wood fibre cone and the size of the dust cap is optimized for the best possible integration, dispersion and performance in the SPEKTOR VOKAL. 

    The wood fibre cones are a DALI trademark, as well as a proven DALI technology. The SPEKTOR VOKAL cone membranes are crafted from a mix of fine grained paper and wood fibre pulp. This makes the cones very ridged, very light weight and the unevenness in the structure of the membrane helps minimize unwanted surface resonances. 


     

     

     

    Dali Sub C-8 D Subwoofer

    Unlike some subwoofers the DALI SUB C-8 D has been engineered to perform equally well with both music and movies. It is very important to us that a subwoofer can render a performance true to the input signal. Therefore a DALI subwoofer is everything but a ‘boombox’.

    Placing a subwoofer is a very large part of creating the perfect audio reproduction. We recommend placing the SUB C-8 D in a corner or if that is not possible alongside a wall. This will maximise the bass output and the distribution around the room. The compact size of the SUB C-8 D makes placing it correctly much easier than many larger subwoofers.

    Over the years our engineers have developed a set of sound design principles. Today these are applied in the creation of any DALI speaker. Naturally our subwoofers must be able to enter into any setup without sacrificing the purpose of providing wide dispersion, time coherence and low-loss performance. Therefore the DALI SUB C-8 D will feel equally at home in a movie focused surround setup as well as a compact stereo setup meant for mainly musical enjoyment.

     

     

    JBL lifestyle

    High-Yield Amplifier

    The integrated 170 Watt RMS Class D amplifier is a highly linear construction. The DALI SUB C-8 D will follow and render the required signal with an absolute minimum of bias. Designed not only for continuous power, but also for peak performances, the SUB C-8 D is able to deliver 220 Watt Peak Power. This is very relevant when it comes to both movie and music signals. 

    To improve sound reproduction and to ensure performance under difficult circumstances, a limiter has been incorporated in the amplifier section. The integrated limiter works in two areas: It compares the input signal amplitude to the potential output signal level, and it compares the available supply voltage from the power supply to the expected output signal. If any of these comparisons show potential problem, the limiter will cut the signal in a soft manner and without affecting peak power. 

     

    WOOFER

    DALI SUB C-8 D is equipped with an 8” down-firing woofer. The cone is constructed from high-quality paper pulp resulting in a rigid cone with excellent breakup characteristics while at the same time being very lightweight and agile. 

    The woofer engine is built around an ‘over-sized’ ferrite magnet and optimised for maximum flux within the voice coil gap. It was crucial for our project team to enable the SUB C-8 D to render the finer low frequency details in music - also at high sound pressure levels. The measured values indicate that we reached a level of control and precision that is rarely to be found in this category at all. And the numerous listening sessions has truly convinced us that this was the right way to go. 

    JBL lifestyle
    JBL lifestyle

    CABINET

    The solid MDF cabinet is designed and manufactured to meet the tough DALI specifications. The enclosure comes in a choice of Black Ash or White finish, making it blend in perfectly with most speaker designs and room decors. 

    The entire cabinet is effectively decoupled from the floor by means of four polymer based oversized spikes. Appearing to hover above the floor the distance of 30 mm eliminates any potential turbulence from the space between the cabinet and the floor itself. Still, the proximity to the floor ensures that the benefit of having a down-firing subwoofer is maintained; a higher efficiency and more freedom in positioning.

     

    More Information
    Features

    Pioneer VSX-534 5.2 Channel AV Receiver

    AUDIO FEATURES

    • Channels: 5
    • Amplification Type: Direct Energy
    • 150 W/ch (6 ohms, 1 kHz, THD 10 %, 1ch Driven)
    • 135 W/ch (6 ohms, 1 kHz, THD 1.0 %, 1ch Driven)
    • Dolby Atmos®, Dolby Surround Upmixer
    • DTS:X®, DTS Neural:X® Upmixer
    • Reflex Optimizer
    • Dolby Atmos Height Virtualizer*
    • DTS Virtual:X
    • Dolby® TrueHD, Dolby Digital Plus
    • DTS-HD Master Audio, DTS-HD High Resolution Audio, DTS 96/24, DTS-ES, DTS-HD Express
    • DSD Disc (SACD) Playback via HDMI (2.8 MHz/2ch, 5.1ch)
    • Digital Quad-Core 32-bit DSP (Cirrus Logic)
    • 384 kHz/32-bit D/A Conversion with AK4438 (AKM)
    • Audio Return Channel (ARC) on HDMI
    • MCACC Auto Room Tuning
      • Phase Control
      • Subwoofer EQ
    • Advanced Sound Retriever (2ch)
    • Advanced Surround Modes
      • Classical, Unplugged, Entertainment Show, Drama, Extended Stereo, Extended Mono, Front Stage Surround Advance

     

    VIDEO FEATURES

    • Ultra HD Pass-through with HDCP 2.2 (4K/60p/4:4:4/24-bit, 4K/24p/4:4:4/36-bit, 4K/60p/4:2:0/36-bit)
    • HDR10, HLG and BT.2020 Wide Colour Gamut Signal Passthrough
    • Dolby Vision Compatible
    • Ultra HD Upscaling (1080p to 4K)
    • 3D Ready (Blu-ray Disc™, Broadcast, and Games)
    • Deep Colour (36-bit), “x.v. Colour” 

     

    OPERATING FEATURES

    • Personal Preset
    • Dialog Enhancement
    • Bluetooth® Wireless Technology (Version: 4.2 + LE, Profile: A2DP 1.2/AVRCP 1.3, Codec: SBC/AAC) Built-in
    • User-Friendly GUI with System Setup Menu
    • On-Screen Information for Audio/Video Status
    • Auto Power Off in HDMI Standby Through
    • AM/FM Tuner 40 Presets
    • Sleep Timer
    • User-Friendly Simple Remote Control

     

    CONNECTIONS

    Front Terminals

    • MCACC Setup MIC In
    • Phones 1 Out

    Rear Terminals

    • HDMI 4 In (4 Assignable)
    • HDMI 1 Out
    • USB 1 In for Streaming Dongles
    • Audio 3 In (Assignable)
    • Digital Coaxial 1 In (Assignable)
    • Digital Optical 1 In (Assignable)
    • Subwoofer 2 Pre Out
    • ZONE B Line Out for Wireless Headphones
    • Speaker 5 ch Out (FRONT, CENTER, SURROUND/HEIGHT)
    • FM/AM Antenna

     

    DIMENSIONS / WEIGHT

    • Dimensions (W x H x D): 435 x 148 x 321 mm
    • Weight: 8 kg

     

    Dali Spektor 2 5.1 Speaker Package

    DALI SPEKTOR 2

    Product series SPEKTOR
    Frequency Range (+/-3 dB) [Hz] 54 - 26,000 Hz
    Sensitivity (2,83 V/1 m) [dB] 84.5 dB
    Nominal Impedance [ohms] 6 ohms
    Maximum SPL [dB] 105 dB
    Recommended Amplifier Power [W] 25 - 100 Watt
    Crossover Frequency [Hz] 2,600 Hz
    Crossover Principle 2-way
    High frequency driver, Quantity 1 x 25 mm
    High frequency driver, Diaphragm type Soft Textile Dome 
    Low frequency driver, Quantity 1 x 5,25"
    Low frequency driver, Diaphragm type Wood Fibre Cone 
    Enclosure type Bass Reflex 
    Bass Reflex Tuning Frequency [Hz] 51.5 Hz
    Connection Input Single Wire 
    Recommended Placement Shelf or stand 
    On-Wall 
    Recommended Distance From Wall [cm] 1 - 80 cm
    Dimensions (HxWxD) [mm] 292 x 170 x 238 mm
    Weight [kg] 4.2 kg
    Accessories Included

    Rubber Feet 
    Manual 
    Wall Bracket 

     

    Spektor Vokal

    Product series SPEKTOR
    Frequency Range (+/-3 dB) [Hz] 66 - 26,000 Hz
    Sensitivity (2,83 V/1 m) [dB] 87.0 dB
    Nominal Impedance [ohms] 6 ohms
    Maximum SPL [dB] 107 dB
    Recommended Amplifier Power [W] 40 - 120 Watt
    Crossover Frequency [Hz] 2,100 Hz
    Crossover Principle 2-way
    High frequency driver, Quantity 1 x 25 mm
    High frequency driver, Diaphragm type Soft Textile Dome 
    Low frequency driver, Quantity 2 x 4,25"
    Low frequency driver, Diaphragm type Wood Fibre Cone 
    Enclosure type Bass Reflex 
    Bass Reflex Tuning Frequency [Hz] 51.5 Hz
    Connection Input Single Wire 
    Recommended Placement Shelf or stand 
    Recommended Distance From Wall [cm] 1 - 50 cm
    Dimensions (HxWxD) [mm] 152 x 435 x 204 mm
    Weight [kg] 5.3 kg
    Accessories Included Rubber Feet 
    Manual 

     

    DALI SUB C-8 D SPECS

    Product series SUBWOOFERS
    Frequency Range (+/-3 dB) [Hz] 33 - 200
    Maximum SPL [dB] 109
    Crossover Frequency [Hz] 40 - 120
    Low frequency driver, Quantity 1 x 8" long stroke
    Low frequency driver, Diaphragm type Paper Fibre Cone 
    Enclosure type Bass Reflex 
    Bass Reflex Tuning Frequency [Hz] 49.0
    Max. Amplifier Power Output [RMS watt] 220
    Continous IEC Power Output [RMS watt] 170
    Input Impedance [ohms] 25k
    Connection Input Mono (LFE) 
    RCA 
    Stereo (low-pass filtered) 
    Magnetic Shielding No
    Recommended Placement Floor 
    Recommended Distance From Wall [cm] 10 - 30
    Functions Crossover Frequency 
    Phase Switch 
    Standby (Auto Power) On/Off Switch 
    Volume (Gain) 
    Max. Power Consumption [W] 250
    Standby Power Consumption [W] 0.4
    Idle Power Consumption[W] 10.4
    Dimensions With Base (HxWxD) [mm] 335 x 295 x 310
    Weight [kg] 10.4
    Accessories Included Manual 


    How will you send my item?

    We ship to addresses within the UK using Royal Mail and DPD couriers.

    How much does delivery cost?

    Standard 2-3 working day delivery is FREE on all orders to mainland UK. Next working day courier service is available on all orders for a small fee of £4.99. On some items this is provided for FREE. 

    For orders to UK Non-mainland and International destinations, there will be an additional charge at checkout. Please see below for more information.

    How long does delivery take?

    Depending on the delivery service you choose, delivery usually takes between 1-3 working days to mainland UK from the moment we despatch your order. Orders to UK non-mainland and international destinations can take longer.

    When will you despatch my order?

    Orders placed before 3pm are processed and despatched the same day (excluding bank holidays and weekends). Orders placed on weekends will be processed and despatched the following working day.

    *Please note that international orders may require extra checks before we are able to despatch your order so timescales may vary.

    Can I track my delivery?

    Yes - Order tracking is offered as standard on all items, whether they are shipped via DPD or Royal Mail. You will receive your tracking information via email once we have despatched your order. 

    UK Non-mainland and International destinations.

    Due to the UK leaving the EU, some of our delivery partners have changed the way we ship to international and offshore destinations. This means that for the time being we are unable to ship items to these locations.

    We are still accepting orders to these destinations however delivery times and prices are not final. We will confirm via email once we know more from our delivery partner.

    Shipping for all items to UK Non-Mainland and International destinations will incur a charge at checkout. This charge is not final and we may need to charge for additional postage if required.

    Shipping to international destinations may require further security checks and I.D. may need to be provided by the cardholder. We reserve the right to cancel any orders where you are do not pass our security checks or do not pay for appropriate postage.

    Please note that we are unable to ship some items outside the UK. To avoid any disapointment please contact us before making your order.

    What do you class as UK Non-mainland?

    Rep. Ireland, N. Ireland, Channel Islands, Jersey, Guernsey, Isle of Wight, Isle of Man and Scottish Highlands. If you are unsure whether your address is classed as UK Non-mainland please feel free to contact us and an advisor will be happy to help.

    For any further enquiries with regards to your delivery please contact us on 020 8813 7666 and one of our adviser's will be happy to help.


    If you're not happy with your item or you've changed your mind.

    Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.

    We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason we have designed our returns policy to prevent any further inconvenience to you in these instances.

    Under 30 days

    • You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 30 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)

    • All return costs are down to the buyer and it is recommended that you return your items using a trackable method with appropriate insurance (if required).

    • Once we have confirmed your return, please ensure that you return the item within 14 days.

    • If a returns number is provided then please ensure that the parcel has this clearly marked.

    • Items need to be returned in "as new" condition in their original packaging. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your items. 

    After 30 days

    • We will not offer a refund after 30 days of you receiving your delivery unless your product is faulty. 

    Exclusions from our returns policy

    As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:

    • Special order items and cables cut from a reel (priced per metre). These items will be clearly identifiable.

    • In-Ear headphones due to health and hygiene reasons.

    • Products that include software which require activation.

     Please note that these exclusions do not apply to items that become faulty.

    If your product becomes faulty

    We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.

    In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back.

    Under 30 days

    • If your items become faulty within 30 days of delivery you are entitled to a full refund or exchange. Please contact our customer service centre who will provide necessary returns details.

    • Please send the items back with a cover note including a description of the fault and your original order number.

    • Once we have fully tested the item and confirmed the fault, we will process the refund or exchange including cost of carriage back to us (within reason).

    • If during our testing we cannot find a fault, no refund will be given and you will be charged for delivery of the item back to you.

    After 30 days

    • After 30 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 30 days we will not cover you for any carriage costs.
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