2 - Questions about contact & products FAQ

We have set out our answers to the most frequently asked questions below. If you cannot find the information you need, please contact us.

1) - Questions about shopping at Home AV Direct

 

2) - Questions about contact & products

3) - Questions about payment

4) - Questions about delivery

 

5) - I am having problems using the site

 

6) - I have just placed my order

7) - I have received my order

 

8) - Terms and conditions

9) - Privacy policy

10) - Alternative Payment Methods

 

2 Questions about contact & products

> Our Contact Details

You can buy all products from our superstore in Hayes:

Home AV Direct
Unit 6 Bilton Way (off Pump Lane)
Hayes, Middlesex UB3 3NF

020 8813 7666

support@homeAVdirect.com

  • Free On-Site Parking
  • 10 Minutes from Heathrow
  • Easy access from A40 / M4
  • Expert advice in-store

Please call or email the store to find out whether your desired item is available before you go there.

> I need more information about a product

On each product page, you will find a description of the product and its relevant features. If you would like any additional information, please call or email us.

 

> Do you have a catalogue?

We don't currently produce a print catalogue. You can find all our products on the website, which is updated regularly as new products arrive.

 

> Can I buy these items in a shop?

Yes, you can buy all products at the following store:

Home AV Direct
Unit 6 Bilton Way (off Pump Lane)
Hayes, Middlesex UB3 3NF

020 8813 7666

Please call or email the store to find out whether your desired item is available before you go there.

 

> Are all the items I can see on the site available to buy?

All of the items you see are available to buy. Occasionally, if we have strong demand for a particular product we may not have sufficient stock to fulfil your order. If this happens we will send you an email informing you of an eta and also suggesting an alternative item. You may cancel your order at this time if you wish.